Privacy Policy

Information We Collect

When you join OJO Casino and use our platform, we gather information that helps us deliver a smooth, secure, and enjoyable experience. This includes personal details you provide during registration and account verification, such as your full name, date of birth, email address, residential address, and phone number. We also collect payment information needed to process deposits and withdrawals safely.

Technical information is gathered automatically as you browse and play. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site, and general location data derived from your IP. We use this data to understand player behaviour, improve our services, and maintain the integrity of our gaming environment.

How We Use Your Information

Your personal information is used primarily to create and manage your gaming account, verify your identity, and process financial transactions. It also allows us to provide customer support, send important account notifications, and ensure we meet strict responsible gaming and anti-money laundering requirements set by regulators.

Where you have given consent, we may use your contact details to share news about new games, promotions, and special offers that match your interests. You can change your marketing preferences or withdraw consent at any time through your account settings or by contacting our support team. We do not make automated decisions about you that produce legal effects without human oversight.

Sharing and Disclosure

We never sell your personal information to third parties for marketing purposes. However, we may share it with carefully selected service providers who help us operate the casino. These include payment processors, identity verification agencies, game suppliers, hosting providers, and professional advisers. All partners are contractually required to keep your information secure and use it only for the purposes we instruct.

We may also disclose information when required by law, such as to gaming authorities, law enforcement agencies, or financial regulators. This is done only to the extent necessary and in accordance with applicable Canadian laws.

Cookies and Tracking Technologies

Our website and games use cookies, pixels, and similar tracking technologies to remember your preferences, maintain your session, measure performance, and improve your overall experience. Some cookies are essential for the site to function, while others help us understand which features are most popular.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some parts of our platform. We also work with trusted analytics partners to better understand traffic patterns while respecting your privacy choices.

Data Security

Protecting your information is a top priority. We use industry-standard security measures including encryption, secure servers, access controls, and regular security audits. While no system can guarantee complete security, we continuously review and update our safeguards to keep your personal information as safe as possible.

Your Rights and Choices

You have the right to access the personal information we hold about you, ask for corrections if it is inaccurate, and request deletion of your data in certain circumstances. You may also ask us to restrict how we process your information or object to certain types of processing. To exercise these rights, simply contact our customer support team. We will respond to your request as quickly as possible and in line with legal requirements.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your privacy.

If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact our support team. We are here to help and value the trust you place in OJO Casino.